• "I've worked in an economy that rewards someone who saves the lives of others on a battlefield with a medal, rewards a great teacher with thank-you notes from parents, but rewards those who can detect the mispricing of securities with sums reaching into the billions. In short, fate's distribution of long straws is wildly capricious.
    -Warren Buffet: My Philanthropic Pledge 2010

  • …we need to talk

    a about bit Social Media, Innovation, Customer Experience, Food, Work, and whatever else comes into my head every Thursday. The views published are my own - only because no employer would ever claim my incoherent ramblings.
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SXSW – Day 3: Bulletproofing your UX Strategy

The single most overheard phrase at SXSW? “I’m an interaction designer from New York”. Pretty impressive, considering the User Experience field of work didn’t really existing – at least in its current form – until a couple of years ago. As a result, South-by is a bit of a mecca for UX designers, and provides … Continue reading

SXSW Day 2 – Banks: Innovate or Die (or just shout at your audience)

The Banks: Innovate or Die panel discussed whether the major players in the banking space had become to big to do anything cool or innovative for their customers, and what new banking startups were doing to disrupt the incumbents and deliver the next wave of financial products and services.

SXSW – Day 1: Lovepod & Liver Damage

Day one of the SXSW adventure. Learning how to make meetings better, living life in the closet, and thinking up the next big, location aware, gamified, mobile payment app!

Bank of Melbourne – *Is* better banking closer?

(Re)Starting life as a fresh, unencumbered-by-legacy brand provides Bank of Melbourne the opportunity to attempt some cool – and hopefully radical – approaches to the traditional way of doing things.

Tweet Eats – Melbourne Foodie Social Media Success

Melbournian’s are particularly keen on a couple of thing; they love their coffee & food, but even more so, they love talking about it. Whether the experience excellent or poor, Social Media has provided a loud and clear voice to those who wish to vocialise their praise or chastise those who haven’t meet expectations. So how does small … Continue reading

#nabfail – viral, done wrong

The NAB has had an interesting history with customer engagement across Social Media, but now have they gone one step to far?

The changing face of financial planning

It used to be a pretty good racket. You’d hold a corporate super book for a couple of big organisations, and for the annual price of a PowerPoint presso and a bottle of Grange to the MD you’d receive a juicy 0.66% of each employee’s Super balance. Every now and again your accountant mates would … Continue reading

Margin Call

Booking a Victorian ski trip over the wettest weekend during the season, investing in JB Hi-Fi three months out from USD/AUD parity, Wall Street 2. Yep, if I had to list them, these represent my three biggest disappointments of 2010. But while I probably need to suck it up and admit poor foresight for the … Continue reading

..and you think myki is messed up now!

myki (pronounced /ˈmaɪ.kiː/ ‘My-key’) is the contactless ticketing system being intoduced across Victorian public transport. Thus far, it’s also considered to be a fairly colossal f*ck up. It’s pretty hard to be Victorian and not have a firm grasp on the history of continued delays, hardware malfunctions and budget overruns of the implementation thus far, but what happens if we continue … Continue reading

I’ll be watching you – When Foursquare gets scary

  Out of what-seems-like nowhere, location-aware social media tools with names like “Foursquare“, “Gowalla“, “Facebook Places“, and “I know what time you shower“, have sprung up as the next evolution of online over-sharing. No longer content with simply posting the insignificant details of our day-to-day over Twitter and Facebook, Social Media early adopters have flocked … Continue reading