About Me

Hi, my name is Steve

I’ve been working in Online Development and Customer Experience for a bunch of Aussie financial service organisations since I was a little tacker. Professionally, I’ve spent a bit of time at QBE, and then MLC/NAB and most recently with AXA Australia.

I started off wanting to be a graphic designer, and then an events manager, so it’s obvious to see how I wound up doing what I’m doing. Luckily, my most recent roles have provided me ample opportunity to use some of the more creative elements of my skill set.

I have a deep passion for cool stuff in the User Experience/Service Design space, and think it’s amazing the pace of innovation that’s current happening in this field. As organisations begin to move away from reliance on pricing/product differentiation, service experience is going to be the “killer app” the separates great businesses (and employers) from others scraping by; simply being good.

I love technology, and probably have a bit of an obsession with emerging capabilities and trends. New concepts and ideas are now moves at light speed, and it’s enabling us to do things for our customers that wouldn’t even enter the realm of consciousness a few years ago. I have a special interest in mobile app development and Software as a Service, and think these are the fields we’re going to see the next explosion in development and investment over the coming years.

Currently I’m an Platform Manager for AXA Australia, helping them do some cool stuff around online capability development for our financial planners.

What’s this all about then?

This blog is a collection of posts on various topics that interest me. You probably won’t find a lot of rhyme or reason around what I contribute, however I hope you do find something interesting (or at least something new).

My comments are my own opinion and certainly do no represent the views of any of my employers. In fact, I often find my opinions to be very different than those of my employers!

Want to know more:

You can find me loitering around the internet here:

Twitter | Linkedin | My CV | Email me | StephenColman.com
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